Digital product policy

Refunds and purchase adjustments

Digital products cannot be refunded, exchanged or cancelled once a purchase is completed, a viewing link is made available or access to the content is provided, because digital content cannot be returned.

Exceptions may apply where Sultation is responsible for a technical failure preventing access, a corrupted or incomplete product, a product different from the product purchased, or an accidental duplicate charge. In those cases, Sultation may correct the issue, provide a replacement or issue a refund as appropriate.

If a product is not suitable for a customer’s needs, they may contact Sultation within seven days of purchase. At Sultation’s discretion, we may make reasonable efforts to offer a suitable alternative or credit toward a future purchase; this does not create an obligation to provide a cash refund.

Dashboard policy summary: Digital products are generally not refundable after purchase or access is provided, subject to Sultation’s technical-failure and suitability review policy.
Governing law: To be confirmed