Support

Frequently asked questions

How does protected viewing work?+

In this prototype, a successful test order unlocks one browser-based viewing session. The live solution will apply access controls and a personalized watermark, but no web system can fully prevent screenshots.

Can I download the product?+

This prototype uses view-only access. The exact delivery model for a live product line will be configured per product.

Can I receive a refund?+

Digital products are generally not refundable once purchase or access is completed. Sultation may correct technical errors, replace incomplete or incorrect products, or address duplicate charges. If a product is unsuitable, contact us within seven days and we may offer an appropriate replacement or store credit at our discretion.

Does this replace professional advice?+

No. Digital resources are practical aids and must be reviewed against your organization’s context and applicable obligations.